Returns & Refunds Policy
Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately you cannot return any items.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.
We recommend that you carefully try new items on indoors, just in case you need to return them. We do not offer returns or refunds on PERSONALISED items or made to order items (bandanas, strap harness, collars, and human apparel). All sale items are final sale and non refundable.
We do not offer returns or exchanges on our human apparel range or mugs. These items are all screen printed to order in your chosen colour, size and design.
Please note: all packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.
Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn, unwashed and free from pet hair to the return address below:
64/2 STENHOUSE AVENUE
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).
Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us at: email@example.com